Frequently Asked Questions

Are my details secure?  Will my credit card number be safe?

The answer to both of these questions is Yes.  We value our customers and ensure that their privacy is protected at all times.  At no point to we exchange, sell or rent your information to another party.   Your personal details are used solely for forwarding your purchases and contacting you with other great deals we have in store.  

We use Paypal for processing all credit card transactions.  Paypal is the largest and most secure credit card processing company in the world.  If you are not familiar with Paypal that's okay, you can either choose to use your credit card through paypal as a one off payment which means you don't need to register an account with them.  The alternative is to set up a Paypal account.  This means you register your credit card with Paypal and it is then in a secure environment permanently.  You can then shop online wherever Paypal is accepted (and this is most stores) and you just use your paypal account rather than having to input your credit card details at dozens of different stores.    It's easy, quick and very very safe.

I want to buy more than one thing, how much will postage be?

Postage is based on a per order basis so it is $7.50 to any address in Australia.  Whether you order $20 product or a $200 product, it is still $7.50 (providing your order is being shipped to the one address)

Can I be sure that my parcel will arrive?

Absolutely!  We use Australia Post E-parcel for all our customers.  This means we can track every parcel from the moment it leaves us to the point when it is handed to you.  All orders must be signed for once you receive them and this ensures that the process is then complete. 

What if a product is damaged in transit?

If your item arrives in an unusable condition, please email us immediately so we can arrange for a replacement.  Please do not throw away any packaging including the other packaging as we will need this to recoup our costs through Australia Post.  Please take photos of the damage and email them to us within 24 hours of receiving your parcel.

The item I purchased was fine when I received it but it doesn't seem to be working only three weeks later?

Unfortunately these things can happen no matter where you purchase your product from.  At The Clearance Centre we aim to only supply quality products however in the event that something goes wrong we offer a 30 day money back guarantee so you have peace of mind with every purchase.   

If you have a problem with your product within 30 days of purchase, please email us for instructions on returning the product to us for a full refund.   Due to the nature of our stock we cannot guarantee we can ever replace the product however if it is available this will be the first option given to you.

We will require photos of damaged products to ensure we can follow through with our suppliers and eliminate this happening with further products.  

I've changed my mind and don't want the product anymore.  Can I get my money back? 

Yes, we offer a 7 day change of mind guarantee.  If you have received your product and decided that you are not happy with it or have simply changed your mind, then you must email us immediately to arrange return.  Return of the product to us will be at your cost and the product must arrive via Registered Mail to ensure it's safe return.  The product must also remain unopened in it's original packaging and not be damaged in anyway.  Should this not be adhered to, The Clearance Centre retains the right to refuse a refund.